Important Notice | Fraud Prevention Alert
Dear Guest,
Recently, fraudulent activities have become increasingly common. To protect your rights and personal information, please remain vigilant.
If you receive any suspicious calls, messages, or emails claiming to be from Caesar Park Hotel Kenting regarding issues with your reservation, requesting payment via Bitcoin or other cryptocurrency, offering refunds, asking you to reverse credit card charges, providing special offers, or requesting personal information, please be aware that these may be fraudulent scams.
Do not click on suspicious links, follow automated voice instructions, reply to such messages, or call back unknown numbers provided in these messages.
If you have any concerns, please contact the National Anti-Fraud Hotline (165) or the hotel’s service line at +886-8-886-1888 for verification.
Common Scam Methods
Fraudsters may use the following methods:
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Sending messages through third-party booking platforms (such as Booking.com, Hotels.com, or Agoda) requesting payment via cryptocurrency or asking you to click suspicious links to complete payment again.
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Pretending to represent the hotel and claiming that there is an issue with your reservation or that a refund must be processed.
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Claiming that due to a system error, your credit card was charged incorrectly and asking you to follow instructions to process a refund.
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Asking for the customer service phone number on the back of your credit card and then impersonating bank personnel using a spoofed number to guide you through online banking transfers.
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Instructing you by phone to perform transfers via ATM.
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Offering false promotions such as membership rewards, special discounts, voucher promotions, or exclusive offers.
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Claiming that your reservation information was hacked and that a refund must be issued.
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Posting fake promotions for hotel rooms or dining vouchers online and requesting payments or personal information through unofficial accounts.
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Please stay alert and protect yourself from fraud. Do not click unknown links or provide sensitive information such as bank account numbers, credit card details, or personal data.
If you receive suspicious calls or messages through any platform, you can contact the 165 Anti-Fraud Hotline in Taiwan for assistance and verification.
